Frequently Asked Questions

One of the most common questions is: Where can I find a therapist who accepts my insurance? Arches Healing & Growth provides therapy in Salt Lake City and Millcreek.

Our licensed and associate therapists can take in-network therapy with BCBS (BlueCross BlueShield), Aetna, PEHP, HMHI, EMI and Select Health insurance plans. These include Med, Value, Signature, Care, and Choice Plans.

Our interns can take the following insurances: PEHP, SH, Aetna.

If you are out of network, our office can provide you with a Superbill/statement that you must submit to your insurance for reimbursement. Please contact your provider to verify your insurance coverage and obtain any necessary authorization before starting services.

We have therapists in Salt Lake City and in Millcreek. 

For therapy in downtown Salt Lake City, our office is located at 275 East South Temple. 

Our Salt Lake City therapists include Sneha Pusapati, LCSW; CJ Michalec, CSW; Shelby Snyder, LCSW; Z Zulauf, MSW Intern; and Morgan McOmber, MSW Intern.

For therapy in Millcreek, our office is located at 4055 South 700 East. 

Our Millcreek therapists include Joselyn Romero, Bilingual LCSW; Michelle Corona, Bilingual MSW Intern; and Annie Brown, MSW Intern. Deanna Mauchley provides breathwork and Reiki services in Millcreek. 

Our licensed therapists also offer remote therapy services via telehealth.

We are committed to keeping prices affordable while offering low-cost therapy options for folks experiencing hardship. We offer sliding-scale prices for folks with low incomes and through our intern practitioners. 

Our standard prices are as follows: 

Intake initial evaluation per 60-minute session: $200

Individual therapy per 50-minute session: $150

Group therapy: $25-50 per person, depending on the type of group. There is a maximum of 10 people per group. 

Couples therapy per 50-minute session: $175 (This may not be covered by insurance, so please check with your provider.)

Family therapy: $180 per 90-minute session.

Immigration Evaluations are offered for a flat fee of $700. This may be divided into two installments of $350 each. Click here for more details about immigration evaluations.

We can provide letters for purposes such as gender-affirming care and legal gender marker changes.

We can also write work accommodation letters and letters for ESA. 

Academic accommodation letters are available for students who need support, such as extended test time, flexible attendance, or reduced course loads.

Our team can write housing accommodation letters for clients needing special considerations due to mental health or disability-related needs, like single housing or a quiet environment.

We charge a flat fee of $120 for letters.

Arches Healing and Growth is the only therapy practice in Salt Lake City that is both BIPOC and transgender-owned. Our team has lived experience and training to work with marginalized communities, like transgender folks, BIPOC individuals, and folks navigating the immigration process. 

While we are proud to specialize in certain areas, we strive to serve everyone who needs mental health counseling. We create a welcoming space that provides services for people of all experiences, backgrounds, and religious beliefs.

Our licensed therapists offer affirming, trauma-informed, and evidence-based care for a wide range of needs, including depression, anxiety, ADHD, trauma, life transitions, faith transitions, interpersonal relationships, family conflict, and support for neurodivergent individuals (including those on the autism spectrum).

We draw from a variety of therapeutic approaches to meet each client’s unique needs, including Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Internal Family Systems (IFS), Eye Movement Desensitization and Reprocessing (EMDR), Emotionally Focused Therapy (EFT), and Gottman Method couples therapy.

We can also provide immigration evaluations and gender-affirming care that leads to letters for a name or gender change. 

We have options for individual, group, couples, and family therapy.

Our office charges a cancellation fee if you are unable to cancel 24 hours before your scheduled appointment.  Arriving 15 minutes or more after the scheduled start time for your appointment is considered a no-show and will result in a $100 fee. Your insurance cannot be billed if you miss the appointment.

Telehealth services, or remote therapy, are video sessions that use a HIPAA-compliant video platform. This allows us to provide mental health care and protect your privacy and the confidentiality of our clients. Clients will have access to a secure client portal for video sessions.

All those receiving mental health services who are underinsured, not insured, or do not wish to use their medical insurance benefits for services are entitled to receive a Good Faith Estimate. This also includes those who do not plan to submit Superbills to their insurance company. 

This GFE allows the individual to know what charges to expect while paying for out-of-network or out-of-pocket therapy services over the span of 12 months, or 50 therapy sessions. Any and all changes to this amount over the 12-month period will be communicated in writing and provided to the individual.

Mental health Immigration evaluations are often a necessary part of completing immigration paperwork and obtaining visas or other documents. At Arches, immigration is part of our family history and lived experience, and we want to help our community navigate the challenges they face. We offer services in English, Spanish, and Hindi. 

Our licensed therapists conduct two comprehensive biopsychosocial assessments. We gather clinical and personal histories as they relate to immigration cases. We can also provide a psychological diagnosis if appropriate.

Evaluations assess psychological, emotional, and social factors relevant to the client’s case. After the assessment, our licensed clinicians write a clear and detailed letter. It takes us about a week after both sessions are finished to complete the letter.

We provide this letter to both the client and their attorney to support their immigration case. The letter documents the mental health impact on the client and the psychosocial factors that may strengthen their immigration petition.

Immigration evaluations often cost $1,000 or more; however, we offer letters for a flat fee of $700. This fee includes all necessary visits and relevant documentation. The fee may be split into two separate payments of $350. Click here for more in-depth information on immigration evaluations.

Denial of services is never based on race, ethnicity, gender identity, sexual orientation, socioeconomic status, religion, disability, or immigration status. We are not able to see clients with needs that fall outside the scope of our practice. Similarly, there are some situations where outpatient care is not adequate. 

Services outside our scope of practice include folks experiencing active psychosis, schizophrenia, or eating disorders that require medical oversight. We do not provide specialized interventions for situations like TMS, substance abuse treatment, eating disorders, or ERP for OCD. We do not provide case management. 

Outpatient care may not be effective for people with acute safety or medical concerns, or folks with active or recent suicide attempts or who engage in self-harm. People experiencing a crisis or who may be in danger should contact emergency services or a crisis intervention team. 

ARCHES HEALING AND GROWTH IS NOT AN EMERGENCY FACILITY.

Our contact form, email, phone, or other means of contacting Arches Healing and Growth are NOT appropriate means of communication in the case of an emergency. If you are experiencing a medical or psychiatric emergency, please call 911 or go to your nearest emergency department.

You can access crisis services at this link, or using the phone numbers below:

Emergency Services: 911

Huntsman Mental Health Institute Crisis Care Center: (801) 583-2500 

National Suicide Prevention Lifeline: 988

National Certified Crisis Hotline: 800-784-2433