Frequently Asked Questions

We do not accept Medicaid, Medicare, Cigna, PEHP plans.

We have therapists in Salt Lake City and in Millcreek. 

For therapy in downtown Salt Lake City, our office is located at 275 East South Temple. 

For therapy in Millcreek, our office is located at 4055 South 700 East.

All therapists also offer remote therapy services via telehealth.

• Name change and legal markers are $120 fee.

• Gender affirming letters for top or bottom surgery are $160 fee.

• We can also write work accommodation letters and letters for ESA. Flat fee of $120

• Academic accommodation letters are available for students who need support, such as extended test time, flexible attendance, or reduced course loads. Flat fee of $120

• Our team can write housing accommodation letters for clients needing special considerations due to mental health or disability-related needs, like single housing or a quiet environment.

We serve individuals, couples, and families from a wide range of backgrounds, identities, and life experiences. We specialize in supporting LGBTQ+ and transgender individuals, BIPOC communities, neurodivergent individuals, people healing from trauma, couples navigating relationship challenges, and individuals and families navigating the immigration process.

We welcome people of all backgrounds, identities, cultures, and religious or spiritual beliefs who are looking for compassionate, affirming mental health support.

Across our team, we draw from a variety of therapeutic approaches based on each client’s individual needs and goals. These include Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Internal Family Systems (IFS) and parts work, Emotionally Focused Therapy (EFT), and the Gottman Method. EMDR therapy is also available with an EMDR-certified clinician.

Our office charges a cancellation fee if you are unable to cancel 24 hours before your scheduled appointment.  Arriving 15 minutes or more after the scheduled start time for your appointment is considered a no-show and will result in a $75 fee. Your insurance cannot be billed if you miss the appointment.

Telehealth services, or remote therapy, are video sessions that use a HIPAA-compliant video platform. This allows us to provide mental health care and protect your privacy and the confidentiality of our clients. Clients will have access to a secure client portal for video sessions.

All those receiving mental health services who are underinsured, not insured, or do not wish to use their medical insurance benefits for services are entitled to receive a Good Faith Estimate. This also includes those who do not plan to submit Superbills to their insurance company. 

This GFE allows the individual to know what charges to expect while paying for out-of-network or out-of-pocket therapy services over the span of 12 months, or 50 therapy sessions. Any and all changes to this amount over the 12-month period will be communicated in writing and provided to the individual.

Mental health Immigration evaluations are often a necessary part of completing immigration paperwork and obtaining visas or other documents. At Arches, immigration is part of our family history and lived experience, and we want to help our community navigate the challenges they face. We offer services in English, Spanish, and Hindi. 

Our licensed therapists conduct two comprehensive biopsychosocial assessments. We gather clinical and personal histories as they relate to immigration cases. We can also provide a psychological diagnosis if appropriate.

Evaluations assess psychological, emotional, and social factors relevant to the client’s case. After the assessment, our licensed clinicians write a clear and detailed letter. It takes us about a week after both sessions are finished to complete the letter.

We provide this letter to both the client and their attorney to support their immigration case. The letter documents the mental health impact on the client and the psychosocial factors that may strengthen their immigration petition.

Immigration evaluations often cost $1,000 or more; however, we offer letters for a flat fee of $800. This fee includes all necessary visits and relevant documentation. The fee may be split into two separate payments of $4000. Click here for more in-depth information on immigration evaluations.

Denial of services is never based on race, ethnicity, gender identity, sexual orientation, socioeconomic status, religion, disability, or immigration status. We are not able to see clients with needs that fall outside the scope of our practice. Similarly, there are some situations where outpatient care is not adequate. 

Services outside our scope of practice include folks experiencing active psychosis, schizophrenia, or active eating disorders that require medical oversight. We do not provide specialized interventions for situations like TMS, substance abuse treatment, eating disorders, or ERP for OCD. We do not provide case management. 

Outpatient care may not be effective for people with acute safety or medical concerns, or folks with active or recent suicide attempts or who engage in self-harm. People experiencing a crisis or who may be in danger should contact emergency services or a crisis intervention team. 

ARCHES HEALING AND GROWTH IS NOT AN EMERGENCY FACILITY.

Our contact form, email, phone, or other means of contacting Arches Healing and Growth are NOT appropriate means of communication in the case of an emergency. If you are experiencing a medical or psychiatric emergency, please call 911 or go to your nearest emergency department.

You can access crisis services at this link, or using the phone numbers below:

Emergency Services: 911

Huntsman Mental Health Institute Crisis Care Center: (801) 583-2500 

National Suicide Prevention Lifeline: 988

National Certified Crisis Hotline: 800-784-2433